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PureCloud Collaborate Training  This course is designed to cover the basics ...
This course is designed to cover the basics of PureCloud Collaborate administration including Collaborate features like creating profiles, adding users, managing content, creating groups, and locations as well as important information on setting up and configuring your organization and troubleshooting.
Role: PureCloud AdministratorEstimated duration: 3.75 hours
ICCE 2.4 - Interaction Center Certified Engineer  ICCE 2.4 - Interaction Center Certified Engi...ICCE 2.4 - Interaction Center Certified Engineer (Completion)
PureCloud Communicate Training  This course is designed to cover the basics o...
This course is designed to cover the basics of PureCloud Communicate administration including Communicate features; fundamentals of architecture and readiness; configuring the Edge appliance; and configuring phones and stations. You’ll also learn about inbound and outbound calling, user settings, and finally, some basic troubleshooting.
Course Duration: 2 hours
Role: Infrastructure Expert
Introduction to Social Selling  This course introduces you to the concept of...This course introduces you to the concept of social selling. This includes identifying and leveraging the right connections, as well as utilizing LinkedIn for selling. This module will take about 10 minutes to complete.
What is Quality Management?  Learn about how Interaction Recorder, Intera...
Learn about how Interaction Recorder, Interaction Analyzer, Interaction Feedback, and Interaction Quality Manager work together to provide your organization a single system for monitoring.
Interaction Attendant Security Settings and Access Rights  This webinar will provide the technical deta...
This webinar will provide the technical details administrators will need to set up the necessary security settings and access rights for Interaction Attendant access.
Duration: 1hour, 10 minutes