Interaction Center Core Specialist (ICCS) Bootcamp
This course provides the student with the knowledge and skills necessary to support the Interaction Center product. The student will explore the SIP protocol, and use that knowledge to configure, deploy and troubleshoot an IC system using Interactive Intelligence and supported third party products. This is a Customer course.
Using Interaction Desktop
INTENDED AUDIENCE: All end users of the system utilizing Interaction Desktop.This course is comprised of a series of short videos developed by Interactive Intelligence Instructors.Topics include:Working with WorkspacesCall Control ButtonsChanging Your StatusReceiving CallsMaking Basic CallsCreating Conference CallsTransferring CallsAgent AssistanceTroubleshooting
Interaction Center Core Specialist (ICCS) Exam   Interaction Center Core Specialist (ICCS) Exam
Introduction to CIC   This short animated video provides an introduction to CIC.
WHAT'S NEW IN PURECONNECT 2017 R2   This webinar details the new features and product notices for PureConnect 2017 R2.
What's New in CIC 2017 R1
This webinar details the changes made in CIC 2017 R1.
What is Quality Management?
Learn about how Interaction Recorder, Interaction Analyzer, Interaction Feedback, and Interaction Quality Manager work together to provide your organization a single system for monitoring.
Interaction Attendant Security Settings and Access Rights
This webinar will provide the technical details administrators will need to set up the necessary security settings and access rights for Interaction Attendant access.
Duration: 1hour, 10 minutes